🔄 Return & Refund Policy

POP TOYS ENTERPRISE
Email: poptoys0169@gmail.com | Phone: 011-62177176

1. Return Eligibility

You may return an item within 7 days of receiving it, provided that:

  • The item is unused, unopened, and in its original packaging.
  • You have the proof of purchase (order number or receipt).
  • The product is defective, damaged, or wrong item sent.

2. Non-Returnable Items

The following items are non-returnable:

  • Items bought on sale or promotion.
  • Items damaged due to customer misuse.
  • Products that have been used, washed, or altered.

3. Refund Process

Once we receive and inspect the returned item:

  • A refund will be processed within 7 working days.
  • Refunds will be made via the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item was defective or incorrect.
  • Please use a trackable shipping service to ensure we receive the item.

5. How to Request a Return

Please contact us via email or phone with the following information:

  • Order Number
  • Reason for Return
  • Photo of the item (if defective or damaged)

📧 Email: poptoys0169@gmail.com
📞 Phone: 011-62177176