📦 Delivery Policy
POP TOYS ENTERPRISE
Email: poptoys0169@gmail.com | Phone: 011-62177176
1. Delivery Coverage
We currently deliver within Malaysia, including both Peninsular and East Malaysia.
2. Delivery Time
- Peninsular Malaysia: 2–5 working days
- East Malaysia (Sabah & Sarawak): 5–10 working days
- All orders will be processed within 1–2 working days upon successful payment.
3. Shipping Charges
- Shipping fees are calculated at checkout based on weight, size, and location.
- Free shipping may be offered for orders above a certain value (if applicable).
4. Delivery Partner
We use trusted courier services such as J&T Express, Pos Laju, and DHL eCommerce to ensure safe and timely delivery.
5. Tracking
Once your order is shipped, a tracking number will be provided via email or WhatsApp.
6. Failed Delivery
If delivery fails due to incorrect address or unavailability of the recipient, the parcel may be returned. Reshipping fees may apply.
7. Damaged or Missing Items
Please check your parcel upon receipt. If any item is damaged or missing, contact us within 48 hours with photo evidence. We will investigate and provide a replacement or refund if necessary.