❌ Cancellation Policy

POP TOYS ENTERPRISE
Email: poptoys0169@gmail.com | Phone: 011-62177176

1. Order Cancellation Timing

  • Orders can be cancelled within 12 hours of purchase before they are processed or shipped.
  • Once an order has been processed or shipped, cancellation is no longer possible.

2. How to Cancel

To request cancellation, please contact us via:
📧 Email: poptoys0169@gmail.com
📞 WhatsApp/Call: 011-62177176
Include your order number and reason for cancellation.

3. Refund for Cancelled Orders

  • If the order is eligible for cancellation, a full refund will be issued within 7 working days via the original payment method.
  • Shipping fees (if already charged) may be non-refundable if cancellation is late or the item is already in transit.

4. Seller-Initiated Cancellation

We reserve the right to cancel any order due to:

  • Out-of-stock items
  • Payment issues or suspected fraudulent activity
  • Incomplete or inaccurate shipping information

You will be notified via email or WhatsApp if your order is cancelled by us, and a full refund will be provided.